Privacy Policy

Last updated: May 2, 2026

1. About JR Products and this Policy

JR Products (“JR Products,” “we,” “us,” or “our”) is a supplier of RV replacement parts, hardware, and accessories based in Clarence Center, New York. This Privacy Policy describes how we may collect, use, share, and protect information in connection with our public website, our product catalog and support pages, our inquiry and warranty registration forms, our Business Portal access requests, and the authenticated areas of our Business Portal (collectively, the “Services”).

This Policy applies to information we collect through the Services. It does not apply to information collected by third parties through their own websites, products, or services, even if those are linked from our Services. By using the Services, you acknowledge the practices described in this Policy.

2. Information We Collect

The categories of information we may collect depend on how you interact with the Services. We may collect:

• Contact information — such as name, company or business name, job title, email address, phone number, and mailing or shipping address.
• Business information — such as dealership or business name, store or location details, business type, territory, role, and other information you submit when requesting a business relationship with us.
• Warranty registration information — such as product or SKU information, purchase date, place of purchase, installation details, and information needed to evaluate or support a warranty submission.
• Product inquiry information — such as questions, model or part numbers, vehicle or application details, photos, and other information you choose to share when contacting us.
• Portal account and access request information — such as login credentials, account identifiers, role and permissions, account status, organization or store affiliations, approval information, and the records associated with your access request.
• Support communications — such as the contents of emails, support tickets, form submissions, and other communications you send to us.
• Website usage and device/browser information — such as IP address, approximate location derived from IP address, device and browser type, operating system, referring site, pages viewed, links clicked, and timestamps. This information may be collected automatically through hosting logs, analytics tools, and similar technologies.
• Cookies or similar technologies — we may use cookies, local storage, pixels, and similar technologies to support site functionality, security, preferences, and analytics. See “Cookies and Tracking” below.

3. How We Collect Information

We may collect information in the following ways:

• Directly from you when you complete forms on our website, submit an inquiry, request a quote, ask about where to buy a product, register a warranty, or request access to the Business Portal.
• From your interactions with the Business Portal, including account creation steps, sign-in events, and activity within authenticated areas.
• From email or other communications you send to us (including messages to support, sales, or general inquiry addresses).
• Automatically through your use of our website, including through hosting logs, server logs, security tools, and analytics providers.
• From third parties (such as a dealer, distributor, business partner, or service provider) who provide information to us in connection with a request, transaction, or business relationship.

4. How We Use Information

We may use information for purposes such as:

• Responding to inquiries, requests, and support communications.
• Processing and evaluating warranty registrations and warranty claims.
• Providing product information, technical support, and resources.
• Reviewing, approving, denying, suspending, or revoking Business Portal access requests.
• Creating, administering, and supporting Business Portal accounts and the associated organization, store, and role assignments.
• Operating, maintaining, improving, and securing the website and the Business Portal.
• Detecting, investigating, and preventing fraud, abuse, unauthorized access, security incidents, and other harmful or unlawful activity.
• Complying with applicable laws, regulations, contractual obligations, and lawful requests from authorities.
• Sending operational, transactional, account-related, or service communications.
• Sending business communications about products, programs, or support, where appropriate and consistent with applicable law and your preferences.

5. How Information May Be Shared

We do not sell personal information for monetary consideration. We may share information in the following ways:

• Service providers and vendors — including hosting, infrastructure, email, analytics, customer relationship management (CRM), authentication, security, support, and other operational vendors that process information on our behalf.
• JR Products personnel and authorized representatives — such as employees, contractors, and authorized representatives who need access to perform their roles.
• Business partners and dealers — where needed to fulfill or route a request (for example, to direct a where-to-buy inquiry to an appropriate dealer, or to coordinate a business relationship).
• Legal, safety, and compliance purposes — to comply with applicable law, respond to lawful requests or legal process, enforce our terms or other agreements, protect our rights, property, or safety, or protect the rights, property, or safety of our customers, partners, or others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other similar corporate transaction, in which case information may be transferred to or shared with a successor or affiliated entity.

6. Cookies and Tracking

We may use cookies, local storage, server logs, and similar technologies to operate the Services. These technologies may support core site functionality, sign-in and session management, security, preferences, and aggregate analytics about how the Services are used. The specific technologies in use may change over time as we improve the Services.

Most browsers allow you to control cookies through their settings, including blocking or deleting them. Disabling certain cookies may affect your experience of the Services or limit certain features, including parts of the Business Portal.

7. Business Portal Data

Access to the Business Portal is limited to users we have approved. Access requests are reviewed and may be approved, denied, suspended, or revoked at our discretion. Business Portal features may vary by account, role, organization, store affiliation, and approval status.

Activity within the Business Portal may be logged for security, support, account administration, fraud prevention, and operational purposes. Account, organization, store, and business information may be used to administer access, provide support, manage sales and business relationships, and operate features made available to your account.

8. Data Retention

We retain information for as long as we believe it is needed for business, legal, support, warranty, security, audit, or operational purposes, or as otherwise permitted or required by applicable law. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or recordkeeping obligations.

9. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, use, alteration, and disclosure. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee the security of any information.

10. Your Choices

• Contact updates — you may contact us to update or correct contact information you have provided.
• Email preferences — you may unsubscribe from non-essential marketing emails using the unsubscribe link in the message or by contacting us. We may still send you operational, transactional, account-related, or service communications.
• Cookie and browser controls — you may manage cookies and similar technologies through your browser settings, subject to the limitations described above.
• Access, correction, or deletion — where applicable under law, you may request access to, correction of, or deletion of certain information we hold about you. We may need to verify your identity and may decline requests where permitted by law.

11. Children’s Privacy

The Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. U.S. State Privacy Rights

Depending on the U.S. state in which you reside and the applicability of the relevant law, you may have certain rights with respect to personal information we hold about you. Where applicable, these may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information you have provided.
• Opt out of certain types of processing, such as targeted advertising or sales, where applicable.
• Appeal a decision we make in response to a privacy rights request, where applicable.

To exercise an applicable right, please contact us using the information in the “Contact” section below. We may need to verify your identity, and we may decline requests where permitted by law. The availability of these rights, and any exceptions, is determined by applicable law.

13. Do Not Sell or Share My Personal Information

JR Products does not sell personal information for monetary consideration. Some U.S. state laws define “sale” or “share” broadly to include certain disclosures of personal information for advertising or analytics purposes. If you believe you have a right to opt out of any such activity under applicable law, you may contact us using the information in the “Contact” section below.

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be communicated through the Services or by other appropriate means. Your continued use of the Services after an update indicates your acknowledgment of the updated Policy, to the extent permitted by applicable law.

15. Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

JR Products
Clarence Center, NY
1-800-269-7622

Please contact JR Products through our Contact page.